Help Centre
Answers to the most common questions about swapping on Swaptico.
How does swapping work?
List an item you no longer need, tell Swaptico what you're looking for (a Want), and our matching engine connects you with people who have what you want — and want what you have. You agree on the swap, arrange pickup or shipping, and complete the swap to earn your rating.
I didn't get my verification email
Check your spam/junk folder first. You can request a new link from Settings → Email Verification, or from the profile menu. If it still doesn't arrive, contact us and we'll look into it.
Resend from Settings →How do I create a listing or a want?
Use the 'Post Item' button in the navigation to list something, and the 'Wants' page to tell Swaptico what you're searching for. Both feed the matching engine.
Post an item →How do I stay safe when swapping?
Meet in public places for pickup, check the item carefully before accepting, keep messages on Swaptico, and never pay outside the platform. See the full Trust & Safety guide for details.
Read the guide →How do I change my language, location or settings?
Open Settings from the gear icon in the top navigation. Location, language and swapping radius live under Settings → Location & Swapping Radius.
Open Settings →How do reviews and trust work?
After a completed swap both users can review each other. Your reviews, completed swap count and verification status form your trust profile, shown on your public profile page.
See your reviews →